Shipping Info
FAITHMONK offers standard shipping options to both domestic and international destinations. Most orders placed through our website are shipped within 1 - 2 business days. Once your order is shipped you will receive a confirmation email containing your tracking number. Please allow tracking numbers at least 24 hours to update.
Check out more details below regarding the production and shipping times.
What are your shipping times? How long does it take to arrive?
Standard Shipping Times
USA: 3-5 Busines Days
Canada: 4-6 Business Days
Australia: 6-10 Business Days
Europe & UK: 5-8 Business Days
International: 9-15 Business Days
How long after ordering is my package shipped?
We typically ship all orders within 1-2 business days. It is usually less than 3 days during off-peak season, but may be up to 5 days during peak times like Black Friday and Christmas.
Which carrier do you use?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
Where can I find my tracking number?
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email at support@faithmonk.com and we'll help you out!
What about customs fees/taxes?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.
DELIVERY ISSUES?
Tracking not moving
For US domestic shipping, tracking numbers may take up to 24 hours to start updating. If the updates stop during transit, allowing up to 5 business days will usually provide further updates.
For International shipments, once the item is showing as in transit, it will pause updates once it leaves the USA/Canada. For most countries, it'll start updating again within 12 to 15 days, usually once it has cleared customs in the destination country.
Returned to sender
An item may be returned to sender, or it may show as delivered to our address.
In these cases, the most common reason is that the customer provided an incorrect or incomplete shipping address.
You can check the tracking history to see if the carrier has indicated what the issue was, though this reason is not always accurate.
Contact us at support@faithmonk.com and provide your complete shipping address, including any apartment or unit numbers to request reshipment. Re-shipments due to wrong address or missing address will be charged.
Wrong address
Once an item has shipped, we cannot change the shipping address.
In most cases, the item will be returned to sender and we can reship it once it's back with us. Contact us at support@faithmonk.com and provide your complete shipping address, including any apartment or unit numbers to request reshipment.
Item Not Received But Tracking Shows Delivered
We are not liable for packages where the tracking shows as delivered. Your satisfaction is our top priority so we will work with you to try and figure out what happened. If it is proven that the package was stolen or delivered to the wrong address and after enough time has passed (at least 14 days) and thorough investigation done by the customer, only then at our sole discretion will we consider a reshipment of the same item/s.
If you received the delivery confirmation notification a short while ago, please give it a few hours then check again, sometimes the USPS or carrier scans a package as delivered even before they have physically delivered it.
Even though the USPS tracking shows a status of “delivered”, sometimes the tracking is not correct. it’s rare that a package is actually “lost”.
Another household member could have received the package and placed it somewhere within the residence. Check with other household members and neighbors to see if they’ve received the package.
The package may still be on the truck or at the Post Office. Wait a few days past the “delivered” date shown on the tracking. This same scenario has actually happened to me. I waited a several days after the tracking showed “delivered” and my package showed up 2 days later.
The package was delivered to the wrong address, perhaps a nearby neighbor. Please check with neighbors, your postal carrier and/or call your post office and inquire.
The Post Office now has GPS info on all scanned delivered packages, Contact your Post Office and have them check the actually delivery address.
If all the above steps fail to turn up the package, then the issue may be related to stolen mail. Initiate a “stolen mail” report with USPS Postal Inspector’s office. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (and a USPS Postal Inspector may contact you). In addition, you should also complete a stolen mail report and if necessary, a homeowners or renters insurance loss affidavit. You might need to file a “stolen mail” report with your local police department so there is a record of mail theft in your area. A police officer will come out and speak with you, take photographs, etc. so his report is accurate. He could also interview neighbors (or business owners if the delivery address was a commercial location) if this has happened recently in your neighborhood, and ask about recent deliveries and/or suspicious activity in your area. The insurance company will need a copy of his report to file an insurance claim. Mail theft is a federal crime so they take this very seriously.
I understand how anxious you are to have your merchandise and that’s exactly what I want too! Please understand investigations can take time and likewise, a package can sometimes show up after it has been marked as delivered. I can’t thank you enough for your patience.
In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!
Please note that there are general shipping delays due to COVID-19.