Returns and Exchanges
✅ All of our items are made to order. This means as soon as you order, we get to work producing your item!
Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
Any cancellation request over on hour of purchase is subject to a 20% processing fee of the entire order. Any paid shipping will not be refunded.
My item is damaged/incorrect, what do I do?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.
All returns/refunds are subject to management's approval. Refunds must be requested within 30 days of purchase and item(s) must be in good condition and returned to us to be eligible for a refund. Be advised that we cannot issue any refunds until we receive the item back in our US/Canada Location. 20% restocking fee may be deducted from the total refund amount.
Please note, personalized items are not refundable as they cannot be restocked. Wrong quantity or product type refund requests are not acceptable as the customer is responsible for checking their order details before making the payment. Shipping/Handling Fees are not eligbile for refunds.
My item looks different to the online listing
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
Refunds (if applicable)
Once your return has been received and verified, we will send you an email to inform you that we have received your return. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be issued to your credit card or original payment method within a specified period.
Lost or missing refund (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially booked.
Then contact your bank. There are often some processing times before a refund is issued.
If you have done all this and have not yet received a refund, please contact us at support@faithmonk.com
Sales items (if applicable)
Only goods with a normal price can be refunded, unfortunately sales goods cannot be refunded.
Exchange (if applicable)
We will only exchange items that are faulty or damaged. If you wish to exchange it for the same item, please email us at support@faithmonk.com for more details.
Shipping costs
To return your product, please first contact us via email at support@faithmonk.com for return instructions.
You are responsible for your own shipping costs when returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time required to reach your exchanged product may vary.
If you're shipping an item over $50, consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee receipt of your return shipment.
Item Not Received But Tracking Shows Delivered
We are not liable for packages where the tracking shows as delivered. Your satisfaction is our top priority so we will work you you to try and figure out what happened. If it is proven that the package was stolen or delivered to the wrong address and after enough time has passed (at least 14 days) and thorough investigation done by the customer, only then at our sole discretion will we consider a reshipment of the same item/s.
If you received the delivery confirmation notification a short while ago, please give it a few hours then check again, sometimes the USPS or carrier scans a package as delivered even before they have physically delivered it.
Even though the USPS tracking shows a status of “delivered”, sometimes the tracking is not correct. it’s rare that a package is actually “lost”.
Another household member could have received the package and placed it somewhere within the residence. Check with other household members and neighbors to see if they’ve received the package.
The package may still be on the truck or at the Post Office. Wait a few days past the “delivered” date shown on the tracking. This same scenario has actually happened to me. I waited a several days after the tracking showed “delivered” and my package showed up 2 days later.
The package was delivered to the wrong address, perhaps a nearby neighbor. Please check with neighbors, your postal carrier and/or call your post office and inquire.
The Post Office now has GPS info on all scanned delivered packages, Contact your Post Office and have them check the actually delivery address.
If all the above steps fail to turn up the package, then the issue may be related to stolen mail. Initiate a “stolen mail” report with USPS Postal Inspector’s office. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (and a USPS Postal Inspector may contact you). In addition, you should also complete a stolen mail report and if necessary, a homeowners or renters insurance loss affidavit. You might need to file a “stolen mail” report with your local police department so there is a record of mail theft in your area. A police officer will come out and speak with you, take photographs, etc. so his report is accurate. He could also interview neighbors (or business owners if the delivery address was a commercial location) if this has happened recently in your neighborhood, and ask about recent deliveries and/or suspicious activity in your area. The insurance company will need a copy of his report to file an insurance claim. Mail theft is a federal crime so they take this very seriously.
I understand how anxious you are to have your merchandise and that’s exactly what I want too! Please understand investigations can take time and likewise, a package can sometimes show up after it has been marked as delivered. I can’t thank you enough for your patience.
Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
Any cancellation request over on hour of purchase is subject to a 20% processing fee of the entire order. Any paid shipping will not be refunded.
My item is damaged/incorrect, what do I do?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.
All returns/refunds are subject to management's approval. Refunds must be requested within 30 days of purchase and item(s) must be in good condition and returned to us to be eligible for a refund. Be advised that we cannot issue any refunds until we receive the item back in our US/Canada Location. 20% restocking fee may be deducted from the total refund amount.
Please note, personalized items are not refundable as they cannot be restocked. Wrong quantity or product type refund requests are not acceptable as the customer is responsible for checking their order details before making the payment. Shipping/Handling Fees are not eligbile for refunds.
My item looks different to the online listing
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
Refunds (if applicable)
Once your return has been received and verified, we will send you an email to inform you that we have received your return. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be issued to your credit card or original payment method within a specified period.
Lost or missing refund (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially booked.
Then contact your bank. There are often some processing times before a refund is issued.
If you have done all this and have not yet received a refund, please contact us at support@faithmonk.com
Sales items (if applicable)
Only goods with a normal price can be refunded, unfortunately sales goods cannot be refunded.
Exchange (if applicable)
We will only exchange items that are faulty or damaged. If you wish to exchange it for the same item, please email us at support@faithmonk.com for more details.
Shipping costs
To return your product, please first contact us via email at support@faithmonk.com for return instructions.
You are responsible for your own shipping costs when returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time required to reach your exchanged product may vary.
If you're shipping an item over $50, consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee receipt of your return shipment.
Item Not Received But Tracking Shows Delivered
We are not liable for packages where the tracking shows as delivered. Your satisfaction is our top priority so we will work you you to try and figure out what happened. If it is proven that the package was stolen or delivered to the wrong address and after enough time has passed (at least 14 days) and thorough investigation done by the customer, only then at our sole discretion will we consider a reshipment of the same item/s.
If you received the delivery confirmation notification a short while ago, please give it a few hours then check again, sometimes the USPS or carrier scans a package as delivered even before they have physically delivered it.
Even though the USPS tracking shows a status of “delivered”, sometimes the tracking is not correct. it’s rare that a package is actually “lost”.
Another household member could have received the package and placed it somewhere within the residence. Check with other household members and neighbors to see if they’ve received the package.
The package may still be on the truck or at the Post Office. Wait a few days past the “delivered” date shown on the tracking. This same scenario has actually happened to me. I waited a several days after the tracking showed “delivered” and my package showed up 2 days later.
The package was delivered to the wrong address, perhaps a nearby neighbor. Please check with neighbors, your postal carrier and/or call your post office and inquire.
The Post Office now has GPS info on all scanned delivered packages, Contact your Post Office and have them check the actually delivery address.
If all the above steps fail to turn up the package, then the issue may be related to stolen mail. Initiate a “stolen mail” report with USPS Postal Inspector’s office. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (and a USPS Postal Inspector may contact you). In addition, you should also complete a stolen mail report and if necessary, a homeowners or renters insurance loss affidavit. You might need to file a “stolen mail” report with your local police department so there is a record of mail theft in your area. A police officer will come out and speak with you, take photographs, etc. so his report is accurate. He could also interview neighbors (or business owners if the delivery address was a commercial location) if this has happened recently in your neighborhood, and ask about recent deliveries and/or suspicious activity in your area. The insurance company will need a copy of his report to file an insurance claim. Mail theft is a federal crime so they take this very seriously.
I understand how anxious you are to have your merchandise and that’s exactly what I want too! Please understand investigations can take time and likewise, a package can sometimes show up after it has been marked as delivered. I can’t thank you enough for your patience.